PhoneFace FAQ

Here are the answers to some of the questions we're asked most often...

• How can I get cool pictures for my friends?

  You can use any picture in PhoneFace - though 200x200 works best. You can use the sites below to make some fun avatars for your friends - just save them on your PC or Mac, email them to your phone, save them on your phone, then pick them for your friends in PhoneFace - its easier than it sounds, and a lot of fun!

  Here's some of the best sites we've used...

  • Face Your Manga
  • The South Park Avatar Maker

  Do let us know if you find other good sites!

• Which phone does PhoneFace run on?

  We support the BlackBerry Curve, Pearl, 8800 Series and new devices like the BlackBerry Bold and Storm - essentially all the BlackBerry devices with a trackball or touchscreen. We also support all phones running Google's Android OS.

• Do you have a User Guide?

  We have a User Guide for BlackBerry PhoneFace. There's some good general tips in there. We'll be making guides for other platforms soon.

• [BlackBerry] This is cool, but the photos are all grainy...

  When you import contacts from the Address Book, we pull in any photos with the contact. But, the BlackBerry Address Book stores very small photos, so we have to make them bigger - but this makes them look all lo-res, blocky and grainy. To improve matters, simply select a new picture or photo for each contact. Photo's picked directly with PhoneFace will always look good!

• [BlackBerry] Why does PhoneFace want access to my phone information?

  PhoneFace needs to be able to read from your Address Book, so it can import contacts and information about the people you know. There's nothing sinister going on, so please "allow" this request if your phone asks you to!

• [BlackBerry, Android] How does PhoneFace work with Facebook?

  Once you've loaded the PhoneFave application into your Facebook account - and you can do that here - go back to PhoneFace on your phone. When you add a contact you can choose "Look for Facebook picture...". PhoneFace will go online and try to match that contact among your Facebook friends. If it finds the friend it'll bring back their Facebook profile picture back to your phone. If there is no match, then please make sure the contact is one of your Facebook friends, and that the name is spelt the same in both places!

• [BlackBerry] I can't send texts or make calls, I get an Interprocess Communications Error...

  This is a minor problem which is to do with your BlackBerry setup. You can fix it by changing how your Application Permissions are set-up on your handheld....

  1. Go to and press the BB Menu button.
  2. Go to and press Options - the wrench/spanner icon
  3. Go to and press Advanced Options.
  4. Go to and press PhoneFace, that will open PhoneFace Properties.
  5. Press the BB Menu button.
  6. Scroll to and press Edit Permissions.
  7. Scroll to "Interactions"
  8. Press the BB Menu button, Press to Expand.
  9. Scroll to "Interprocess Communication", press, scroll, and select to allow.
  10. Close back up and you are all good!

• [BlackBerry] I can't make phone calls with PhoneFace...

  This is a minor problem which is to do with your BlackBerry setup. You can fix it by changing how your Application Permissions are set-up on your handheld....

  1. Go to and press the BB Menu button.
  2. Go to and press Options - the wrench/spanner icon
  3. Go to and press Advanced Options.
  4. Go to and press PhoneFace, that will open PhoneFace Properties.
  5. Press the BB Menu button.
  6. Scroll to and press Edit Permissions.
  7. Scroll to "Connections"
  8. Press the BB Menu button, Press to Expand.
  9. Scroll to "Phone", press, scroll, and select to allow.
  10. Close back up and you are all good!

• Do you have any fixes or updates?

  We're constantly working to improve PhoneFace - the latest version is always at http://phoneface.com - just choose "download trial" and it will download to your phone. If you have already bought PhoneFace the trial will magically convert to a full version.

• Can I send you feedback and ideas?

  Yes, definitely - we'd love to know what you like (and don't like) about PhoneFace - the best way is to send an email directly to phoneface@electricpocket.com. We'll do our best to get back to you quickly!